Market Matters takes individual privacy very seriously. We are also aware of the threats to your security and privacy on the Internet. Please take a few moments to review the steps that Market Matters takes to ensure your privacy and security while giving you the best possible customer service as you use our website.
How and what personal information is collected?
We collect your personal information (e.g. your address, contact details, and credit card details) only when you place an order with us or when you contact us about your subscription or our other services. When you place an order, we will provide a secure (SSL, encrypted) connection and require you to submit only the information needed to complete and fulfil your order. This may include and is not limited to your name, credit card details, email address, mailing address and phone number. We have taken reasonable steps to ensure your credit card details and other personal details are safe by using a secure server with up-to-date encryption methods. The information you have provided us is held in a secure database, protected from unauthorised access. Only our authorised employees will have access to this information.
You can update your personal information by contacting us.
Cookies are small files placed on your computer by a web page when you visit it. They can be used to store all sorts of useful information to make your next visit easier and more convenient, but some people are uncomfortable not knowing what information is in a cookie.
When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL).
Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
Who can access my personal information?
Only authorised employees of Market Matters and third parties as contemplated by this policy have access to any information you provide. We may turn over any pertinent information to any law enforcement agency that has a demonstrable right and takes the proper steps to access it. We may also, if necessary, provide your personal information to our lawyers, accountants, auditors and other third parties (such as but not limited to external platforms i.e Mailchimp) who provide services to us or act on our behalf, for the purposes of giving effect to the services you request from us or as necessary to conduct our business.
Where your personal information is disclosed we will ensure that the information is to be held, used or disclosed consistently with the National Privacy Principles.
If you inquire about one of your subscriptions, we may ask you to submit some additional information only to verify your identity. Remember, in this case we only ask you to confirm information you have already given us.
You have the right to contact us and ask what information we may hold about you. Before you can obtain access to any information held by Market Matters about you, your identity will first need to be verified.
What if some of the information held is incorrect?
We endeavour to keep all information about you up-to-date. If any information held is incorrect please contact us.
Our registered address is:
Level 29, Chifley Tower, 2 Chifley Square
Sydney, NSW 2000, Australia