Market Matters Financial Services Guide

Version 1.0

Date prepared: Monday, 2 December 2024

About this Financial Services Guide (FSG)

This FSG is distributed by Marketmatters Pty Ltd (Market Matters) Australian Financial Services Licence No. 488798 ABN (20 137 462 536) and is designed to help you make an informed decision about the services we offer. In this FSG, “we”, us” and “our” refer to Market Matters

Market Matters Details

The information included in our FSG is general information about the services we provide, If you have questions about this FSG or our services, please contact us using the following information:

Market Matters
Level 17, Chifley Tower, 2 Chifley Square Sydney 2000
T: 1300 301 868
E: info@marketmatters-com-au
W: www.marketmatters.com.au

Who are we?

Market Matters is an Australian-owned financial services which publishes general financial advice via newsletters, email, audio, video, television, reports, seminars, a public website and members-only websites. Market Matters breaks down the latest financial developments into simple, actionable opinion that members can rely on. Our goal is to deliver the most complete investor experience possible, giving you the information to make a smarter, more informed decision.

The Services we are authorised to provide

Marketmatters Pty Ltd (Market Matters) holder of AFSL No. 488798 are authorised to provide general financial product advice only to retail and wholesale clients in relation to, as well as deal in, the following classes of financial products:

• Securities
• Managed investment schemes

In providing these services, Market Matters acts on its own behalf and is not providing these services as your agent or broker.

General Advice Only – Investment Warning
We provide general financial advice only. That means, the advice does not take into account your objectives, financial situation or needs. Because of that, you should consider if the advice is appropriate to you and your needs, before acting on the information. In addition, you should obtain and read the product disclosure statement (PDS) before making a decision to acquire a financial product.

If you don’t know what your needs are, you should consult a trusted and licensed financial adviser who can provide you with personal financial product advice. 

How do I access these services?

You can access these services by visiting www.marketmatters.com.au (Website) and following the prompts and steps required to sign up for membership. Please read all terms and conditions carefully.

Products we offer – Investment Newsletter

Market Matters provides general advice to our clients via our investment newsletter products, website, webinars, presentations and podcasts. Market Matters content covers reports on ASX listed securities, commentary on the Australian and global financial markets, commentary on corporate and financial events and transactions in the Australian and global financial markets, model portfolios, and commentary on investment products, strategies and issues.

Other services we provide

Market Matters Invest Direct - Professionally Managed Accounts (PMA)
Market Matters acts as the model manager for the Market Matters Invest Direct Professionally Managed Accounts. In return Market Matters receives a portion of the fees paid by you to the PMA provider (InvestSMART Funds Management Ltd) in relation to the above mentioned Professionally Managed Accounts. All these fees are set out in detail in the PMA Product Disclosure Statement (PDS) documents issued by InvestSMART Funds Management Ltd and are available from and are available from https://invest.marketmatters.com.au/. Market Matters role in relation to the delivery of each Product or Service is outlined below:

Provider: InvestSMART Funds Management Ltd

• Role of InvestSMART Funds Management Ltd: Issuer and Responsible Entity
• Distributor: Market Matters
• Model Portfolio Manager: Market Matters

Market Matters Separately Managed Accounts (SMA)
Market Matters acts as the model manager for the Market Matters Separately Managed Accounts. In return Market Matters receives a portion of the fees paid by you to the SMA provider (Praemium Australia Pty Ltd) in relation to the above mentioned Separately Managed Accounts. All these fees are set out in detail in the SMA Product Disclosure Statement (PDS) documents issued by Praemium Australia Pty Ltd and are available from Praemium Australia Pty Ltd website. Market Matters role in relation to the delivery of each Product or Service is outlined below:

• Provider: Praemium Australia Ltd
• Role of Praemium: Issuer and Responsible Entity
• Distributor: Market Matters
• Model Portfolio Manager: Market Matters

Market Matters Invest - Separately Managed Accounts (SMA)
Market Matters acts as the model manager for the Market Matters Invest Separately Managed Accounts. In return Market Matters receives a portion of the fees paid by you to the SMA provider (OpenInvest Limited) in relation to the above mentioned Separately Managed Accounts. All these fees are set out in detail in the SMA Product Disclosure Statement (PDS) documents issued by OpenInvest Limited and are available from https://inv.marketmattersinvest.com.au. Market Matters role in relation to the delivery of each Product or Service is outlined below:

• Provider: OpenInvest Limited
• Role of OpenInvest: Issuer and Responsible Entity
• Distributor: Market Matters
• Model Portfolio Manager: Market Matters

Fees and benefits payable to us and our associates

Market Matters offers a subscription-based service. A subscription fee is payable to Market Matters when you subscribe which will vary depending on the type of subscription for which you subscribe. At the date of this FSG, the subscription fees are as follows:

• $129 per month
• $1,499 for 12 months
• $2,559 for 24 months

Subscription fees vary from time to time and are provided on the Website. The Website does not currently feature third party advertising. Market Matters reserve the right to advertise at a future time for which they may receive remuneration. Any such advertising will be independent of any other content on the website.

Representatives of Market Matters receive a salary and may also receive bonuses at management’s discretion based on overall company, team, and individual performance if the individual meets their performance targets, which includes meeting compliance, training, and client service standards within a particular calendar month. Shareholders may be entitled to dividends

Referral Partners

Where we refer you to a third party financial services provider, we may receive a referral payment. This referral payment may be a percentage of the fee’s charged by the financial services provider between 0% and 25%, or a fixed amount. These referral payments are made by the financial services provider to Market Matters and are not an additional cost to you.

How do we manage potential conflicts of interest?

Market Matters have implemented policies and procedures to mitigate the risk of conflicts of interest. These include:

• Market Matters Staff and Contributors must disclose their interest in any financial products on which they comment in a Website publication
• monitoring trading by Market Matters Staff and Contributors to ensure that trades are consistent with recommendations
• visibility to the positions held by Market Matters.

Market Matters Staff and Contributors are encouraged to express independent views and opinions on the topics they write about. This is established through ongoing training, external audits and our conflict of interest and staff trading policies. Market Matters Staff are required to serve the best interests of the subscribers and members, without consideration of any commercial or personal interests.

How is my personal information dealt with?

The privacy of your personal information is important to us. Our Privacy Policy can be accessed at www.marketmatters.com.au/privacy-policy or by emailing us at [email protected].

To provide our services, we may collect your name, phone number and email address. We may also keep your phone number or payment details if you provide them to us. If you click on any links to a third party website from www.marketmatters.com.au, invest.marketmatters.com.au or affiliated websites, including when paying for a subscription service Stripe, you should be aware that these other sites may have their own privacy and data processing practices.

We may also keep a copy of any correspondence between you and us. This may include your emails and letters. Presently, telephone conversations with us are not recorded however, if this changes, you will be notified. Should you wish to change or remove your information from our database, please write to us.

We do our utmost to keep your information secure and will never disclose any of your personally identifiable information to third parties without express permission. This does not include trusted third parties who assist us in maintaining our services, including our website. We will not sell or lend your personal information to any third party. 

At times, we may contact you with promotional offers and marketing via email, or we may contact you via phone to help with account related enquiries or to ask for feedback. 

Complaints

The privacy of your personal information is important to us. Presently, telephone conversations with us are not recorded however, if this changes, you will be notified. For details of our Privacy Policy please ask us for a copy.

If you have a complaint about our services, you should take the following steps: Contact us and discuss the complaint directly. If you do not feel comfortable discussing the complaint with us or your complaint is not satisfactorily resolved within 2 business days, please telephone Market Matters, on 1300 301 868 and ask to speak with the Complaints Officer. We suggest you put your complaint in writing at this time so that the issues are fully documented and understood by the parties. Your complaint should be addressed to:

Complaints Officer
Market Matters
Level 17, Chifley Tower,
2 Chifley Square Sydney NSW 2000

Market Matters will review your complaint within 45 days and attempt resolution. If you are still not satisfied with the outcome, you may take your complaint to an external dispute resolution scheme. Market Matters is a member of the scheme operated by the Financial Ombudsman Service. You should write to:

Australian Financial Complaints Authority Limited (AFCA)
GPO Box 3
Melbourne Vic 3001
www.afca.org.au
Phone 1800 931 678

You may also wish to consult ASIC in relation to your complaint. ASIC’s website contains information on complaining about companies and people and describes the types of complaints handled by ASIC. You can contact ASIC on its free call infoline:

Tel: 1300 300 630 or email [email protected]

Compensation Arrangements

Market Matters maintains Professional Indemnity Insurance cover as required by the Corporations Act 2001. We believe this satisfies the requirements in the Corporations Act 2001, which are that licensees must obtain professional indemnity insurance cover that is adequate, considering the nature of the licensee’s business and its potential liability for compensation claims.